2nd Line IT Support Specialist - (MSP)

We're seeking an experienced 2nd line IT support specialist to join our managed service team. In this role, you'll take on a variety of exciting IT tasks, including building, maintaining, and monitoring workstations, servers, network equipment, VOIP solutions, and cloud systems. If you're passionate about IT and eager to develop your skills, this could be the perfect opportunity for you.

At Equasys, we pride ourselves on delivering outstanding customer service. Our clients value knowing that when they call, they'll reach an expert who can handle their issues from start to finish. As part of our team, you'll manage support tickets from 1st to 2nd line, ensuring comprehensive, lasting solutions. Your ability to resolve complex issues while maintaining clear communication is key to the service we provide. You'll work closely with our clients, providing both onsite and remote support across the Northwest, liaising with senior staff and end-users.

If you're ready for a challenge and looking for a role that will truly allow you to grow and develop, apply today and join our dynamic managed service team.

This role is primarily office-based, requiring you to work in the office five days per week. However, you will also need to travel to clients within the Northwest, with travel expenses paid. A successful candidate must have a full UK driving license and access to a car., Reviewing support tickets and managing through to resolution (ITIL Framework)

• Maintaining a high level of security, performance controls, and compliance

• Managing and updating the documentation pack for all client systems

Do you have a valid Driving Licence license?, Do you have experience in macOS?, Minimum of 3 years of experience in a 2nd line IT Support role at an MSP

Administration and Management of the following technologies:

• Active Directory (On premise & Entra)

• Cloud - Microsoft 365 / Azure / Intune

• Microsoft Exchange

• Windows Server

• Windows 10 / 11

• MacOS

• VMware / Hyper-V

• VOIP system management

• Managing backups

• Patch management for 3rd party software, A technology-related degree or equivalent industry qualifications (Preferred)

At Equasys we're dedicated to encouraging innovation and creative problem-solving. We believe in empowering our staff to use their abilities to the fullest and avoid stifling their potential by confining them to rigid roles. We're not into micromanagement, so you'll be encouraged to find creative solutions and put your ideas into action.

You'll also have the chance to learn from some of the most passionate industry experts around. Our team of networking, infrastructure, and consulting specialists has over 30 years of experience, and they're eager to share their knowledge with anyone looking to grow their skills.

We offer several attractive benefits

· Up to 25 days holiday per year (Excluding Bank Holidays)

· Pension scheme

· Full in-house training and mentoring will be provided

· Exposure to new technologies and encouraged to grow and implement new systems

· Opportunity to help develop services and introduce new ideas

· Flexible working environment

· Collaborating with a close-knit team of highly skilled individuals

· A company culture that recognises and rewards hard work, commitment, and drive

Equasys is a Managed Service Provider (MSP) based in Birchwood, Warrington. We work with a diverse range of clients across the Northwest, our clients cover all sectors from law to social media, and everything in between. Our services include end user support, infrastructure management (cloud and on-premise), DC hosting, VOIP systems, cybersecurity, and network expertise. Additionally, we act as an outsourced 3rd line support team, providing specialist expertise to clients with in-house IT teams At Equasys, we foster a collaborative and supportive work environment where you'll have the opportunity to learn and grow alongside experienced professionals. Led by industry experts with a genuine passion for IT, our team is committed to sharing their knowledge and helping you develop your skills. We take pride in ensuring that every Equasys team member is trained to 3rd line support level, so whenever our clients call, they speak directly to an expert.