Digital Support Technician

You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary.

What you will be doing as our Digital Support Technician:

• Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now)
• Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure tickets are resolved in a timely manner and that the customer is kept informed until incident and request resolution.
• Deliver and support an effective and efficient call handling capability that makes best use of technology and knowledge to respond to customer needs.
• Contribute to delivering effective service reporting for all services and provide insightful commentary that drives continuous improvement.

Do you have experience in ServiceNow?, * A good understanding of Microsoft Azure environments, Office 365 & Networking

• Ideally experience of Service-Now, ITSM and associated toolsets
• Excellent reporting and analytical problem-solving skills.

At Ingeus, we've spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.