IT Change Manager (Associate Vice President)
Role details
Job location
Tech stack
Job description
As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements.
The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations, Change Governance & Execution
-
Own and manage the end-to-end IT change management process including standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives.
-
Chair Change Advisory Board (CAB) meetings to ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities.
-
Collaborate with technical teams, business units, and risk/compliance functions to evaluate change impact and associated risks, enabling informed decision-making.
-
Ensure changes are implemented within agreed change windows and operational readiness standards to minimize service disruption and maintain business continuity.
Compliance & Risk Management
-
Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches.
-
Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements.
-
Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents.
-
Support internal and external audits by providing evidence of change governance and traceability to demonstrate compliance and strengthen organisational controls.
Reporting & Continuous Improvement
-
Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherence to provide visibility and inform performance improvement initiatives.
-
Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiency to optimise change management practices and support digital transformation goals.
Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery
Requirements
- IT Service Management or Change Management roles.
- Proven track record in managing end-to-end change processes within complex IT environments.
- Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness.
- Exposure to DevOps, CI/CD pipelines, and Agile delivery models.
- Strong understanding of IT infrastructure, applications, and cloud environments.
- Proficiency in ITSM tools (e.g. ServiceNow).
- Knowledge of risk assessment methodologies and impact analysis.
- Ability to interpret metrics and reporting dashboards for continuous improvement.
- Leadership and facilitation skills (e.g., chairing CAB meetings).
- Stakeholder management and communication skills for cross-functional collaboration.
- Analytical and problem-solving abilities for root cause analysis and process optimisation.
- Attention to detail for compliance and audit requirements., * Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL® Certification (Intermediate or Expert level) with a focus on Change Management.
- Familiarity with COBIT® and other IT governance frameworks is a plus.
- Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable.
