Data Analyst, Collections

We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Opportunity We're looking for a curious and detail-oriented Data Analyst to join our collections team. You'll play a key role in supporting Zopa's collections operations by running and improving processes, generating insights, and ensuring we have the right data and MI to make smart decisions. You'll use your technical skills in SQL, Python, and Excel to deliver accurate, valuable analysis that helps us better support our customers and improve outcomes. This is a fantastic opportunity to grow your analytical career within a fast-paced, mission-driven bank. You'll work closely with colleagues across the team, learning from experienced analysts and contributing to a culture of continuous improvement. What you'll be doing

• Executing and improving existing team processes, ensuring quality and consistency.
• Using SQL to extract and prepare data for stakeholders across the business.
• Performing analysis within a defined scope using Python and Excel, validating outputs and clearly communicating findings.
• Applying problem-solving and investigative skills to identify issues and propose practical solutions.
• Owning and coordinating key team processes, including generating reports, MI, and data-driven controls.

• You're comfortable working with SQL, Python, and Excel, and you enjoy applying these tools to solve business problems.
• You deliver analysis with accuracy and attention to detail, and you take sensible steps to validate your work.
• You're curious, proactive, and always looking for ways to improve processes or make things work better.
• You take ownership of your work and escalate issues when needed, while striving to build your skills and knowledge further.
• You understand how business metrics, product performance, and system architecture relate to your analysis.
• You can prioritise tasks with your manager, follow an agreed plan, and maintain momentum to deliver on time.
• Shape, The kind of person who will thrive A self-starter with a growth mindset - you ask questions, seek feedback, and are eager to learn. A problem solver who can spot when something doesn't look right and enjoys digging into the data. A collaborator who shares knowledge and works effectively with others to get things done. Someone who cares about the detail, but also sees the bigger picture of how your work supports Zopa's customers and mission. A bonus if you have current or recent fintech, finance, banking exposure#NG-LI1

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice

Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!