IT Field Services Engineer

Cognizant

Brussels, Belgium

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Dutch, French

Experience level

Intermediate

Job location

Brussels, Belgium

Tech stack

Microsoft Windows

Microsoft Active Directory

Antivirus Softwares

Dynamic Host Configuration Protocol

Desktop Computing

DNS

Issue Tracking Systems

Virtual Private Networks (VPN)

Microsoft Office

Network Connections

Routing

Citrix Systems

Firewalls (Computer Science)

Information Technology

Laptops

Operational Systems

Servicenow

Job description

As an IT Field Services Engineer, you will make an impact by ensuring reliable IT services for end-users through on-site and remote technical support. You will be a valued member of the IT Infrastructure team and collaborate closely with network, security, and other IT teams to resolve complex issues and deliver exceptional service.

In this role, you will:

Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices.
Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service.
Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks.
Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity.
Perform preventive maintenance, apply patches, updates, and security configurations as per company standards., * Car or mobility budget.
Work-from-home allowance.
32 vacation days.
Pension plan.
Luncheon vouchers and EcoCheques.
Travel insurance and coverage for travel & entertainment costs.
Laptop and mobile phone with subscription.

Requirements

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in IT, Computer Science, or equivalent experience.

4-6 years in IT support or field services role.
Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems.
Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security.
Experience with ticketing systems (ServiceNow) and remote support tools.
Excellent communication and customer service skills; ability to work independently.
Basic proficiency in French or Dutch., * CompTIA A+, Network+, or equivalent certifications.
ITIL Foundation certification (optional but desirable).