Product Application Specialist

Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.

How We Work

As a Product Application Support Specialist you will be expected to work from our Meriden office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing expert advice, problem solving and support to new and existing customers using the business software applications.
• Managing software incidents and tickets, including replicating and documenting the incidents.
• Managing, facilitate and liaise between the application users and development/technical IT teams.
• Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Providing detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services. (both demand and supply side) .
• Providing virtual and onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.

• You will have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
• Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous.
• Managing well under pressure.
• Presentation skills.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi-tasking ability.
• Must have a driving licence due to visiting customer sites.

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression