Information Technology Support Engineer

You'll provide hands-on technical support across servers, networks, cloud platforms, and security tools. Working both remotely and on-site, you'll handle day-to-day troubleshooting, project support, and client engagement while maintaining high service standards.

Core Responsibilities

Resolve hardware, software, and network issues across diverse client environments.

Configure and maintain Windows Server, desktops, networking equipment, and VPNs.

Support Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).

Assist with system monitoring, patching, backups, and security checks.

Contribute to infrastructure and cloud project delivery.

Maintain accurate technical documentation and provide guidance to colleagues.

Work directly with clients to ensure smooth delivery and excellent service.

Strong experience in Microsoft technologies: AD, GPO, DNS, DHCP, IIS, RDS.

Good understanding of VLANs, routing fundamentals, switching, and firewalls.

Proficiency with VPN technologies, particularly IPSec and remote client setups.

Windows Server (2016-2022) and Windows 10/11 experience.

Microsoft 365 troubleshooting and administration.

Knowledge of backup/DR solutions and endpoint security tools (SentinelOne, CrowdStrike, ESET, Fortinet).

Experience with MSP platforms such as NinjaOne, ConnectWise, Halo PSA, or Autotask is advantageous.

What We're Looking For

At least 3 years in an MSP environment.

Strong problem-solving abilities and communication skills.

Proactive, adaptable mindset with a customer-first approach.

Full UK driving licence and willingness to travel. (4 days a week onsite, 1 WFH)

Certifications (Microsoft, Fortinet, Dell) are a bonus.

Degree or equivalent hands-on experience.

Salary: £30,000 - £45,000, 30 days annual leave and pension from day one.

Private healthcare and wellbeing cover.

Paid training and industry certifications.

On-site parking, modern tech environment, and regular team events.

Clear pathways for progression within a growing NI-based MSP.

Our client, a growing local MSP, is expanding its technical team and is seeking experienced IT Support Engineers at both Level 2 and Level 3. These roles offer strong development opportunities and exposure to a wide range of modern technologies.