End User Support Engineer

This is a 6-month fixed-term contract, starting in April. You will work a 40-hour week, with weekend working likely to be required every other weekend (time off scheduled mid-week accordingly). Key responsibilities include:

• Accurate data input and device allocation tracking
• Supporting unit pre-delivery activity (late April/May) and camera unit delivery from June onwards.
• Configuring hardware, charging peripherals, and BWV camera units
• Managing firmware updates and troubleshooting software issues
• Connecting docks to secure networks (Ethernet, VLAN configuration)
• Coordinating with stakeholders including security, facilities, and IT teams
• Creating documentation, SOPs, and training materials
• Delivering user training and handling support incidents
• Ensuring compliance with legal frameworks and maintaining audit trails

• A driving licence is essential as travel to multiple sites will form part of the role.
• Strong technical skills in hardware setup, configuration, and networking basics
• Experience with asset management, including inventory control and lifecycle management
• Ability to plan deployments across multiple sites with minimal disruption
• Excellent communication skills to liaise with stakeholders and train end-users
• Knowledge of BWV camera technology is advantageous.
• Understanding of compliance and governance requirements around technology usage
• Willingness to undergo security clearance, which requires having lived and worked in the uk for a minimum of five years.