2nd Line IT Support Engineer

Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They're all about great service, teamwork and continuous improvement - and they're looking for a talented 2nd Line IT Support Engineer to join the journey.

What You'll Do:

You'll be the friendly face and trusted problem-solver for clients - keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

You're confident, curious and customer-focused, with:

• Solid experience of working as an Engineer within the MSP space
• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Experience with Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred, * Azure
• Microsoft 365
• 2nd Line IT Support
• Microsoft Accredited
• MSP / IT Managed Services