IT Technician

We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector

This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.

Day-to-day of the role:

• Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students.
• Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team.
• Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance.
• Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment.

• Minimum of 2 years' experience as an IT Support/Service Desk Technician.
• Strong knowledge of Microsoft 365 applications and their administration.
• Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
• Experience with Help Desk Systems such as Freshdesk.
• Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
• Excellent problem-solving skills and a passion for delivering positive outcomes.
• Effective team player with a commitment to developing a groundbreaking IT strategy in education.