3rd Line ICT Support Engineer

Derbyshire Fire & Rescue Service is seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This is a technical role requiring practitioner to expert-level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring our mission-critical IT services remain secure, reliable, and high-performing.

As a key member of the ICT team, you will provide third-line support to our workforce, ensuring that systems are secure, reliable, and fit for purpose. You'll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services., * Provide advanced technical support for IT infrastructure, systems, and data, ensuring availability and performance.

• Install, configure, troubleshoot, and maintain enterprise-level hardware and software.
• Deliver IT services aligned with ITIL best practices.
• Act as a technical mentor within the ICT Service Delivery Team.
• Assist with project-based work, system upgrades, and contingency planning.
• Collaborate with internal teams and external partners on technical issues and ICT strategies.
• Participate in the on-call rota and occasional out-of-hours work.

• Strong organisational and time management skills.
• Ability to work independently and collaboratively.
• Excellent communication skills for technical and non-technical audiences.
• Proven ability to diagnose and resolve complex IT issues.

Essential Knowledge & Experience:

• Advanced to expert-level knowledge of IT infrastructure technologies.
• Experience with servers (e.g., Windows Server), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud platforms (Azure/AWS).
• Strong understanding of IT security, business continuity, and network-based storage.
• Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI).
• Experience of business continuity and disaster recovery systems and methods, * Level 5 qualification in an IT-related subject or equivalent experience. E.g a diploma of higher education (DipHE), a foundation degree or higher national diploma (HND).
• English and Maths GCSE (Grade A*-C or 9-4).
• Evidence of continuous professional development.
• Desirable: ITIL Foundation, Microsoft certifications.

We believe in rewarding our people with more than just a salary. Here's what you can expect when you join us:

• Flexible working hours.
• Agile working (60% office based)
• Family friendly policies.
• Annual Leave entitlement of 25 days
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

At Derbyshire Fire & Rescue Service, we're more than an emergency service-we're a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it's responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We're proud to be one of the country's top-performing fire and rescue services, recently rated 'Good' in 9 out of 11 areas by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.