IT Support Engineer

Our client is looking for an IT Support Engineer with proven experience in end-user support and small project delivery within an agile environment. This is a hands-on role focused on Microsoft Modern Workplace technologies, supporting users while contributing to local and wider IT projects.

The successful candidate will be confident working across multiple technologies, managing competing priorities, and delivering high-quality IT support in a secure, well-documented manner.

The hours are 9am - 5.30pm

Salary £30k - £35k DOE

Key Responsibilities

• IT Support & Operations

• Actively manage and resolve issues and requests through the ITSM ticketing system

• Provide end-user support, troubleshooting hardware, software, and access issues

• Assist with joiners, movers, and leavers

• Support local break/fix issues in the Bracknell office (primary) with occasional support in Basingstoke

• Set up laptops using Autopilot and mobile phones via Apple for Business and Intune

• Maintain comms rooms and manage IT asset disposal

• Assist the wider IT team with local and small-scale IT projects

• Security, Compliance & Best Practice

• Assist with IT audits and maintenance of ISO 27001 and Cyber Essentials certifications

• Follow ITSM methodology, ensuring issues are tracked, documented, and resolved efficiently

• Adhere to IT security best practices and change management processes

• Modern Workplace Responsibilities

• Manage and troubleshoot Azure Virtual Desktop sessions

• Administer Microsoft 365, including SharePoint

• Work closely with internal teams and Cloud Service Providers to ensure platforms are secure and operating effectively

• Proactively monitor performance, identify deficiencies, and recommend improvements

Demonstrated experience in IT support and small project delivery

• Strong knowledge of Microsoft Modern Workplace technologies, including:

Azure, Azure Virtual Desktop, Microsoft 365, SharePoint, Active Directory, Entra ID, Intune, Defender

• Strong troubleshooting and problem-solving skills

• Experience working within ITSM frameworks, including ticketing and change management systems

• Understanding of IT best practices relating to information security

• Ability to manage multiple tasks and priorities concurrently

• Proactive, adaptable, and customer-focused

• Confident communicator with strong documentation skills

• Comfortable working independently and as part of a wider IT team

• Enthusiastic about learning and keeping up with modern technologies

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.