IT Support Specialist

Do you want to contribute your expertise in a new working environment? Then you've come to the right place! We are more than just recruiters - we are your personal career counsellor. Our focus: Your next professional step, where you really feel comfortable.

Our client, a renowned company from the mechanical and plant engineering industry, is looking for you as an IT Support Specialist (m/f/d) as part of a direct placement

What we offer

• Working independently in an international team
• Varied, challenging work in a successful company
• modern working environment and pleasant working atmosphere
• intensive training and further training opportunities
• mobile working by arrangement
• performance-related remuneration with 13 salaries
• company social benefits and capital-forming benefits
• service leasing and voucher card
• 30 days holiday and flexible working hours

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview, * You receive, qualify, record and process support requests (first and second level support)
• In addition, you install and maintain PCs, printers, scanners and mobile devices - both on-site and remotely
• You resolve system and application problems and escalate them to the IT system administrators if necessary
• You also provide new hardware (client systems, peripherals, printers)
• You carry out the inventory of hardware and software
• In addition, you help new employees with onboarding
• You manage all information on end-user problems in the ticket system and in the knowledge base
• Last but not least, you assist with IT projects and, if necessary, take over their independently manage them

• You have completed training as an IT specialist (m/f/d) or have comparable professional experience in IT support
• You also have at least four years of experience in an ITsupport role and have good knowledge of PCs (including servers) and their operating systems (Microsoft)
• You have solid knowledge of Office 365 as well as printer and scanner management
• Ideally, you have experience with databases and interfaces
• You also speak very good German; Knowledge of English is an advantage
• You communicate clearly and reliably, work conscientiously and are quality-conscious
• You deal with user problems in a solution-oriented manner