Vip IT Support H/F

Basic network troubleshooting;

• Isolating or resolving printer and multi-function device issues;
• Providing onsite, advanced software troubleshooting and support;
• Providing advanced software troubleshooting and support remotely using support tools and processes ;
• Troubleshooting mobile device issues ;
• Troubleshooting remote access issues ;
• Ticket follow-up (incident and request creation, update and closure) ;
• Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
• Cascading Deploying PCs/Macs to end users;
• Carry out new joiner onboarding when required;
• Configuring and deploying telephones;
• Configuring PCs/Macs post-image;
• Deploying IT equipment;
• Imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier.);
• Migrating End User data
• Directly engage in general IT support as required;
• Face to Face and remote desktop and basic POS support;
• HO & Back Office team support
• Setup and configuration of new routers, switches and firewalls;
• Hardware support (Workstation, laptop, printer repair and replacement);
• Site hardware audits;
• Managing traffic counters.

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. I n addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work., 3-5 years of experience in a technical ICT environment;

• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (ServiceNow preferred);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem-solving; Analysis; Flexibility;
• Customer sensitivity: Technical writing skills;
• Bachelor's degree and/or equivalent experience in Information Technology or Computer Science ;
• Proven ability to deliver multi-site infrastructure related projects ;
• The ability to manage multiple projects / activities at a time, and to prioritize appropriately;
• Flexibility to work outside working hours if necessary ;
• The ability to travel 20% of the time within Europe;
• Strong Language level in English and French.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.