IT Support Technician

We're looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You'll play a vital role in supporting day-to-day IT operations across the group - keeping systems running, users supported, and contributing to the success of ongoing tech improvements. This is a great opportunity to develop your IT skills in a company where technology is evolving - and your growth is actively supported. Key Responsibilities

• Provide first and second-line IT support using Jira Service Management
• Troubleshoot hardware, software, network, and server issues
• Configure and install laptops, desktops, mobile phones, and tablets
• Support user onboarding/offboarding (account setup, permissions, password resets)
• Administer 3CX telephony systems (extensions, call logs, provisioning)
• Create and maintain documentation using Confluence
• Deliver basic IT training to end users
• Liaise with 3rd-party vendors and external support
• Manage IT equipment stock and replacements
• Contribute to IT projects and system upgrades What You'll Need

• Experience in an IT support or helpdesk environment

• Proficiency with: o Windows 7/10/11, Windows Server (2016-2022) o Microsoft 365, Azure, Intune, SharePoint, Entra ID o Active Directory, DNS, DHCP, file & print services

• Networking fundamentals (firewalls, switches, routers, cabling)

• Excellent communication and customer service skills

• A methodical, problem-solving approach

• Full UK driving licence and access to your own vehicle (essential) Desirable (but not essential):

• Experience with Jira, Confluence or similar ITSM tools

• Knowledge of scripting or automation

• Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

• Competitive salary (based on experience)
• 31 days holiday (including statutory) + extra days for long service
• Pension scheme
• Life insurance
• Profit-related pay
• Employee Assistance Programme
• Incentive scheme
• Time within work hours to develop and upskill your IT knowledge