ERP Systems Support Consultant

The Senior ERP System Support Consultant specialises in the provision of business application support for the current ERP solution (Unit4 ERP (also known as Business World / Agresso). Sitting alongside other support teams within Technology Operations the role aims to ensure all applications and services within the team's remit are running smoothly, performant and highly available.

Duties will include incident and problem resolution across a variety of modules and also includes delivery of system and process small enhancements as part of Requests for Change, production of internal procedures and processes. Understanding and recognising the importance of robust system controls and providing proactive assessment of system, and process risk areas are essential to the role.

What you'll be doing:

• Supporting Unit4 ERP incident tracking and resolution and acting as a point of escalation.
• Assisting and supporting issue tracking and supporting team logs and statistics.
• Conducting general maintenance activities, including ensuring effective controls are in place
• Creating, updating and maintaining documentation and guidelines
• Providing face to face advice and assistance through liaison with a range of internal stakeholders.
• Providing guidance and monitoring to others in the team on complex issues.
• Prototyping of Small Enhancements and Reports as well as performing unit testing.
• Deploying enhancements into Live and adhering to the Change Control process
• Providing consultancy as an Unit4 ERP SME in other projects and requests
• Deputising for manage and training and developing others.

We're looking for a technology enthusiast with the ability to contribute to funded projects, deputise for managers, and deal with more complex issues and escalations to ensure the service is running smoothly., * Strong working experience with Unit4 ERP with knowledge of Systems Administration, Payroll, HR, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.

• The ability to analyse issues, investigate the route cause, and devise a resolution.
• Capable of fostering mutually beneficial relationships across multiple business areas and all levels.
• Proven experience with technical relationship management and third-party management either internally or externally.
• Experience with appropriate security and general IT controls relevant to the system and the transactions it performs and learning and assisting in the continual maturity of system controls and processes.

Desirable Criteria

• Proven experience in the continual development of Unit4 SME capability.
• Experience working in Financial Services and/or a highly regulated industry.
• ITIL Certification is desirable.

Special Requirements:

• Some business travel may be necessary

We reward youfor the work you do,whether that's through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts. We also havebenefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)