Application Support Engineer

• Provide prompt and effective technical support via email, phone, and ticketing systems.
• Investigate and diagnose issues, identify root causes, and deliver timely solutions to minimise downtime.
• Maintain a strong understanding of the organisation's software applications, including functionality, architecture, and integrations.
• Communicate technical information clearly to both technical and non-technical audiences.
• Keep users and stakeholders informed throughout the resolution process and maintain accurate support documentation.
• Offer expert advice on emerging trends affecting service delivery.
• Collaborate with development teams to escalate and prioritise bugs, feature requests, and product enhancements.
• Identify opportunities to improve support processes, tools, and systems.
• Review recurring issues and implement long-term fixes to prevent repeat problems.
• Respond to user support requests, troubleshoot technical issues, and contribute to high customer satisfaction.
• Provide training and guidance to help clients use the software effectively and maximise value.
• Ensure compliance with data security and organisational standards

• Bachelor's degree in IT, Computer Science, or related field, with ITIL certification (preferred)
• Experience supporting MS SQL databases and C# .NET applications
• Proven background in application support, troubleshooting, and resolving complex technical issues.
• Strong understanding of SQL/MySQL databases, web technologies (HTML, CSS, JavaScript), and support/ticketing tools.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Customer-focused mindset with the ability to work effectively in fast-paced, independent, and collaborative environments.
• Knowledge of IT security principles and willingness to work outside core hours when required.

In return, the successful Application Support Engineer can expect a salary of up to £35,000 + benefits. You'll benefit from working with a strong and supported team, working on innovative software and a company that is regularly voted a great place to work!