IT Operations Analyst

Lockton Europe is building out a PMO team and requires the successful candidate to be able to help frame and mature the services/standards provided and act as an enabler, assisting the successful delivery of our project portfolio whilst providing our leaders with the insights and assurances they need to support successful delivery.

Reporting to the Lead Business Analyst working with senior stakeholders across various Divisions, the Business Analyst will fill a critical role within the organisation tasked with collecting, understanding, documenting, and representing business requirements for projects across the technology portfolio.

This is a very varied role, which will provide the opportunity to use existing skills and experience whilst acquiring new ones. The role holder will specifically support the Technology team on a variety of projects., * Researching business processes, creating reports with recommendations to management; identifying, understanding, developing and validating business needs

• Produce functional and non-functional requirements and supporting documentation
• Endorse business requirements with an emphasis on collaboration, delivery, and a focus on the tactical and/or strategic goals of the project and the business
• To review and identify opportunities to optimise current business capabilities and processes and drive efficiencies
• Take a lead role in the project throughout the full project lifecycle from definition of business needs through to solution fulfilling the defined requirements
• Support implementation and quality assurance activities to ensure solutions meet expectations and business requirements
• Analysing business structure to determine how it operates and determine its objectives
• Always having the business user and the experience of our customers/clients in mind
• Support the business throughout the project life cycle with emphasis on the testing phases
• Step into project management responsibilities when required, including planning, coordinating, and overseeing project delivery to ensure milestones and objectives are met, while maintaining effective communication with stakeholders and managing risks and issues.
• Be an active advocate for change and bring your knowledge of best practise in business analysis to help progress the teams' continual improvement

• A solid understanding of the insurance/reinsurance industry
• Demonstrable experience as a high performing Business Analyst with experience in technology, digital, or transformation environments.
• Effective communicator with internal stakeholders (at all levels) in the business, understanding their needs
• Strong ability to analyse business needs and translate into business user requirements
• Skilled at performing business process and gap analysis with the ability to identify opportunities for process optimisation
• Proven ability to undertake project management activities as needed, demonstrating flexibility to lead projects, manage timelines, resources, and deliverables, and ensure successful project outcomes alongside core business analysis duties.
• Excellent verbal and written communication skills
• Flexible and adaptable with experience of working to tight/changing deadlines
• Delivery and detail focussed when implementing changes to support business requirements
• Can do attitude (no job is too small or too big) with the ability to work on your own or as part of a bigger team

Desirable:

• London Market Broker experience
• Experience of acquisition, integrations or business transfers
• Experience of platform re-writes, integrations, automations and use of AI/(G)AI
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