Cancer Support Line Operator

· To monitor the incoming telephone calls to the Clinical Nurse Specialist (CNS) and Cancer Support Worker (CSW) support lines. This includes triaging and escalating voicemail messages left by patients, relatives, GPs within the Trust/PCT and other stakeholders. Using electronic diaries, email and out-going telephone contacts to redirect and signpost. · To use CAREFLOW, EVOLVE, CRIS, Somerset Cancer Register and other Trust programmes to advise patients of follow-up appointments, check the reporting of scans when requested to do so by CSW's and CNS's and locate the best services for patient signposting where applicable · Record and report all patient communication on the Somerset Cancer Register in a clear and precise manner and referring to CSW's and CNS's where necessary. This includes the escalation of clinical concerns and arranging Holistic Needs Assessments as required. · To liaise with Oncology Secretaries to cancel/re-book appointments as requested by the Consultants, CNS's or patient. · To be responsible for monitoring the CNS and CSW joint email box, triaging, redirecting and completing requests from CNS's and other stakeholders using own initiative and decision-making skills. · To assist with the completion of electronic referrals to other services such as the Macmillan Welfare and Benefits Team, Community Palliative Care Team and Counselling Services. · To maintain good communications with the Clinical Nurse Specialists, Cancer Support Workers and other staff outside the department, as well as patients and members of the public. · In the absence of the relevant CNS, ensure that appropriate messages are taken or information escalated, where appropriate, to the covering lead CNS. · To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner. · To attend Team meetings, as and when required. · To complete all other clerical duties as required by the service, as agreed by line manager with direction from the CNS team. · Undertaking mandatory training courses as required by the Trust and to undertake any other relevant training deemed necessary by the Lead Cancer Manager to perform the job to an acceptable standard. · Participate in the Trust Individual Performance Review (IPR) process on at least an annual basis. · To adhere to NHS Trust and Department procedures and policie Important information for applicants: A Note on AI Use in Applications We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process. Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity. Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975. Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria. UHSussex reserves the right to close the role early if we receive a high volume of applications

We are looking for a highly motivated individual to provide a comprehensive cancer support line operation and administrator service to the Cancer Support Worker Team Leaders, Cancer Support Workers and Clinical Nurse Specialists as directed by the Cancer Support Worker Team Leaders. The successful candidate must be able to work using their own initiative, but also as part of a team. Good communication, organisational and time-management skills are essential as you will need to liaise directly with patients, cancer support workers, clinical nurse specialist and the wider cancer multi-disciplinary team including community services and other third party stakeholders. A working knowledge of general office procedures and Microsoft packages is required but full training will be given in the use of oncology and hospital software.

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1 We look forward to receiving your application and the start of your journey with UHSussex.