IT Operations Administrator

An opportunity has arisen for an IT Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.

As anIT Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations.

This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.

You will be responsible for:

? Sales support including pricing, documentation, deal registration, and order status updates. ? End-to-end order management, from placement to delivery, with accurate CRM and system records. ? Vendor and distributor liaison for pricing, availability, lead times, and portal management. ? Licence, subscription, maintenance, and renewal tracking with proactive notifications. ? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation. ? Credit control support, payment chasing, and coordination with finance/accounting systems. ? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. ? Contract, SLA, database, and compliance (including GDPR) management.

? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation. ? Skilled in Microsoft 365 (Outlook, Excel, Word). ? Strong administrative and organisational skills. ? Ability to manage multiple tasks and priorities in a fast-paced environment