Digital Projects & Operations Co-ordinator

• Scheduling design and development work across D3R - balancing priorities with the available capacity in the business.
• Communicating with colleagues and clients to ensure alignment on work underway
• Following up on projects / work assignments to understand status and required next steps
• Analysing hours against budgets and providing updates accordingly
• Administering our work management and planning systems
• Hands on testing of website features and functionality
• Organising required meetings and discussions to ensure initiatives keep moving forward, risks can be mitigated and key decisions can be taken

Those with more relevant projects and delivery experience may start on some of the following tasks earlier than others:

• Plan sprints in JIRA in conjunction with our clients and client delivery teams
• Develop project plans in Smartsheets
• Develop project documentation including statements of work, project status reports and forecasts.
• Carry out data analyses to help us plan effectively and manage expectations - actuals v budget reports, capacity forecasts etc.
• Play a leading role during project initiation to ensure that projects get off to a successful start
• Play the role of Delivery Assurance Lead across the build of new websites for our clients.
• Lead process improvement initiatives across D3R

What's most important to us is the person and their skills and aptitude - rather than digital agency experience specifically. If someone doesn't have all of the skills and experience right now, they must already be able to demonstrate that they're hungry to learn, keen to take on additional responsibility and can talk us through some of their work achievements to date.

The successful candidate will have some or all of the following qualities and experience:

• At least 2 to 3 years of relevant client-facing work experience with a demonstrable record of achievement
• Passion for client service and customer satisfaction
• Excellent communication skills - both written and verbal.
• Highly organised with the drive to get things done
• Enjoy working in a team environment helping to bring out the best in people
• Enjoy working with clients to help them achieve their goals
• Strong attention to detail while never losing sight of the bigger picture
• IT literacy
• Numeracy - ability to analyse data and loves a good spreadsheet
• Natural curiosity - particularly about e-commerce and the web

Other relevant experience we would particularly welcome:

• Experience co-ordinating or managing technology projects in a client facing role
• E-commerce experience

Travel - Although this role will be based in our Chichester office, you can expect occasional travel to customer sites for project kick offs and significant review meetings for example.

• A competitive starting salary - depending on the skills and experience you can already bring to our team.
• Participation in a tax-free company bonus scheme following 12 months service
• Employee benefits including life insurance, 24/7 GP, dental plan, a wide range of discounts and special offers, team lunches etc.
• The opportunity to grow quickly with lots of opportunities to learn and grow your skills with salary progression to match
• The challenge and opportunity to work with fantastic clients within a successful, growing business.

D3R are a leading digital agency with a proven track record. We deliver solutions that perfectly fit our clients' business needs and are proud to have built long-lasting client relationships, starting with a single project and developing trusted partnerships over time. Based in the heart of Chichester, West Sussex, we design and build beautiful, bespoke websites and business systems for new and existing clients in e-commerce, hospitality and beyond. Spanning multiple market sectors, our client portfolio includes Loaf, Monica Vinader, Allianz Stadium (Twickenham) and Soho Home. Having moved to employee ownership in early 2024, we're keen to recruit the talent we believe will be instrumental in the next phase of our journey. The Role - Digital Projects & Operations Co-ordinator If you're a fast learner, ambitious and looking for a fantastic career opportunity in a growing company, why not consider joining the team at D3R Chichester? The successful candidate will play a key role within our business as we strive to continuously improve how we work together to deliver for our customers. You will take on a varied client facing role and have the opportunity to grow quickly, working alongside and learning from some of the best people in the industry. Below you'll find a flavour of what you can expect to get involved in over time - the more relevant skills and experience you already have, the sooner you can expect to be taking on additional responsibilities.