Systems Support Manager

As a Systems Support Manager, you will lead the delivery unit's system and database management, ensuring platforms are maintained, optimised, and used effectively. You'll provide expert support and guidance on system use and asset data management, helping to ensure accurate, high-quality information that supports safe and efficient railway operations.

About The Role (External)

Every day will be different, but you can expect to be involved in the following activities:

As the lead for systems and data management within the delivery unit, you will oversee the upgrade, maintenance, and effective use of all relevant systems and databases. This includes ensuring they are consistently updated with accurate information from both internal teams and third-party sources.

You will provide guidance and training on system usage, monitor data quality, and resolve any issues that impact performance. Ensuring compliance with corporate data standards will be a key part of the role.

You'll also manage the integrated risk management process, including the Active Risk Manager (ARM) database, and support business planning through regular audits, reporting, and data analysis.

Additionally, you'll produce management reports and maintain accurate records across systems, including updates to the Hazard Directory, to support safe and efficient maintenance delivery.

• Good knowledge of maintenance systems and databases
• Good analytical skills
• Good interpersonal, communication and organisation skills

We would also like but it isn't crucial to have/to be:

• Knowledge of maintenance delivery processes and techniques
• Knowledge of coaching techniques, Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision

• Salary: Band 4.B - s tarting at £35,582 and raising to £42,218.
• Pro-rata annual leave entitlement (28 days contract dependant)
• My benefits - our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers - cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• 75% discount on leisure travel ( Discretionary )
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community

Want to find out about what fantastic benefits we offer? Find out here

Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our purpose is to connect people and goods with where they need to be and our vision is for a simpler, better, greener railway. We're proud to be named as one of the Times Top 50 Employers for Gender Equity for the fourth year running. Find out more from our people here. Our North West route covers Cheshire to Cumbria, including key cities like Liverpool and Manchester, and destinations such as Blackpool and the Lake District. Major stations include Crewe, Liverpool Lime Street, Preston, and Manchester Piccadilly and Victoria This busy region sees 1.3 million daily passengers and moves 700,000 tonnes of freight weekly, with 571 stations making up a quarter of Britain's rail network. In the North West & Central Region, we're proud to be building a workforce that reflects the diverse communities we serve. We know that inclusive teams make better decisions, drive innovation, and help us create a safer, more accessible railway for everyone. Even if you don't meet every single requirement, we encourage you to apply. If you're passionate about making a difference and believe you have the skills or potential to thrive in this role, we'd love to hear from you. We're committed to creating an open, supportive environment where everyone feels they belong. Your unique perspective and experience could be exactly what we need to keep Britain moving safely and sustainably. Discover more about our commitment to Equity, Diversity and Inclusion at Network Rail Equity, diversity and inclusion - Network Rail.