Global Financial Crimes Specialist - Technology Support

This role supports the Global Financial Crimes (GFC) organisation by providing subject-matter coverage for investigations, case management systems, transaction monitoring processes, and operational reporting. The position contributes to strengthening compliance and operational risk management by ensuring investigations workflows, data processes, and system enhancements align with enterprise policies and regulatory expectations.

Working closely with GFC leadership and cross-functional partners, the role acts as the Single Point of Contact (SPOC) supporting delivery of system changes, process improvements, and enhancements to investigative tools. The role ensures that procedures, reporting, and controls remain optimised to support GFC's operational and regulatory obligations

Responsibilities:

Activities this role performs include, but are not limited to:

• Provide functional support and subject-matter insight across investigations and case management platforms used by GFC teams.
• Support refinement of transaction monitoring models, case management processes including workflows, documentation standards, and escalations.
• Contribute to operational reporting, metrics production, and data validation to ensure accuracy and governance alignment.
• Assist with identifying process gaps, documenting requirements, supporting testing, and coordinating enhancements with technology partners.
• Act as a SPOC for designated workstreams, ensuring clear communication, issue tracking, and delivery of assigned initiatives.
• Partner with stakeholders across Operations, Risk, Compliance, and Technology to support policy, control, and procedural updates.
• Ensure all activities adhere to GFC expectations, Enterprise Policies, and Risk Management Standards., * Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief ?, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

• Experience in financial crimes, investigations operations, or AML-related roles.
• Understanding of financial crime typologies, investigative processes, and transaction monitoring concepts.
• Familiarity with investigations or surveillance platforms (e.g., case management or alert handling systems).
• Strong analytical skills with ability to produce accurate reporting and identify data/process issues.
• Project management or coordination experience, including requirements gathering and testing.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities independently.
• Excellent communication and interpersonal skills for partnering with internal stakeholders.
• Knowledge of compliance and operational risk management best practices.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system.