Help Desk Coordinator (FM)

We are currently working alongside an established M and E business to recruit a Help Desk Coordinator to join their Facilities Management team on a permanent basis. The job is based in Newtownabbey.

The Help Desk Coordinator (FM) will be responsible for:

Managing and logging all helpdesk requests, ensuring accurate and up-to-date information in the system

Scheduling and coordinating Planned Preventative Maintenance (PPM) and reactive tasks

Liaising with engineers, technicians, and subcontractors to ensure timely completion of works

Updating internal systems and maintaining accurate service and maintenance records

Communicating progress with clients and escalating urgent issues when required

Supporting Contracts Managers with reporting, service delivery, and performance monitoring

Ensuring helpdesk operations meet KPIs and SLAs through effective data management and process control

What you will need to have for the Help Desk Coordinator (FM) role

At least 2 years experience in a customer service or helpdesk role, handling high volumes of inbound enquiries

Proven ability to respond quickly and professionally to customers via phone, email, and other channels

Strong administrative and organisational skills, with confidence using Microsoft Office and general computer systems

Skills: Help Desk, FM Support, Customer Service