Applications Operations Analyst

An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.

Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience., * Perform system maintenance, patching, and upgrades in line with change management procedures

• Monitor application health and performance, proactively resolving issues
• Manage user access controls and support security audits
• Respond to incidents and service requests within SLA targets
• Support application deployments, integrations, and configuration changes
• Maintain documentation, runbooks, and support knowledge base articles
• Identify opportunities for automation and process optimisation
• Track and report on KPIs, system uptime, and user engagement metrics
• Collaborate with cross-functional teams to support scalability and performance tuning

• 3+ years of experience in enterprise application support or IT operations
• Strong troubleshooting and analytical skills
• Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
• Understanding of access management, patching, and vulnerability remediation
• Exposure to ITIL practices and professional services environments
• Experience with documentation tools and scripting (e.g., PowerShell, Python)
• Relevant certifications (e.g., ITIL Foundation) preferred

It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.

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