Senior IT Technician

As a Senior IT Technician, you will play a pivotal role in managing and maintaining the organisation's IT infrastructure. Reporting to the Head of IT, Transformation and Facilities, you will oversee day-to-day IT operations, ensuring security, continuity, and optimal performance. Key responsibilities include:

• Managing cyber and physical security of IT infrastructure, including vulnerability and patch management.
• Overseeing network and server infrastructure, access management, and ticketing system support from first to third line.
• Developing and testing the IT Business Continuity Plan to ensure resilience.
• Handling IT asset management, including procurement, lifecycle management, and inventory control.
• Administering SaaS business applications and managing company mobile devices, including MDM.

• Proven experience as a Senior IT Technician or similar role.
• Strong knowledge of Microsoft Active Directory administration, including Azure and M365 integration.
• Expertise in network and firewall management, including WAN IPsec tunnels and troubleshooting.
• Experience with Microsoft Hyper-V, VM creation, and backup/restore procedures.
• Proficiency in Microsoft 365 core applications (SharePoint, Exchange, OneDrive).
• Familiarity with Datto backup software.
• Excellent interpersonal, communication, and organisational skills.
• Ability to work under pressure, prioritise tasks, and solve problems effectively.
• Experience supporting hybrid working arrangements and managing junior staff.

What we Offer:

• Private Medical Insurance
• Company contributions to Pension Scheme
• Death in Service Benefit
• 23 Days Annual leave - increasing after 1 years service
• 2 Day Volunteering Days
• On-site Parking and Gym

If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.