IT Site Support Engineer

We're looking for a seasoned all-rounder to join our brilliant team of three engineers. Together, we're on a mission to deliver top-notch 2nd line support to AO's ever-growing family of 2,000+ users.

Your main base will be our Retail HQ in Bolton, where you'll keep the wheels turning day to day. That means hands-on technical support across a mix of devices and operating systems (mostly Windows, but we like to keep things interesting).

But this isn't just about firefighting. You'll have the freedom to spot opportunities, make improvements, and really put your stamp on things. Plus, you'll get stuck into projects with the team that drive better customer service and boost efficiency across the board.

Here's What You Can Expect To Be Doing

• Keep things moving: Prioritise calls and handle escalations when they pop up.
• Think like a problem-solver: Visualise the issue, get creative, and find the fix.
• Stay in the loop: Keep our end users updated every step of the way - clear, simple, and straight to the point.
• Bring the friendly vibes: Be approachable, helpful, and great to work with.
• Own the day-to-day: Support our live application systems and keep everything running smoothly.
• Spot the opportunities: Identify improvements and help drive positive change.
• Keep an eye on the essentials: Remote monitoring of critical products, service levels, and PC/server configurations.
• Be ready to roll: Provide onsite or offsite support when needed (travel across the UK will be part of the job).

• Strong working knowledge of all Windows OS, including Windows 10 and 11
• Solid experience with Apple macOS
• Good understanding of printers and print management solutions
• Extensive experience with the Microsoft 365 suite
• Familiar with Microsoft Azure Active Directory and Exchange (online and on-premises)
• Good grasp of networking and internet technologies, including OS setup and configurations, plus troubleshooting DNS and DHCP
• Experience with software deployment tools like SCCM and Intune
• Confident using device configuration tools such as Autopilot and Intune
• Skilled in hardware repairs for laptops, desktops, and mobile devices
• In-depth knowledge of Microsoft Teams, SharePoint, and OneDrive
• Ability to create scripts (PowerShell and batch) is a bonus
• Experience with service desk software (e.g., HaloITSM)
• Knowledge of video conferencing setup and management

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!, Surname * Email * Mobile * Upload your CV * Choose to upload file

That's great! We'd love to know more about you!

How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?

Great! Do you require any reasonable adjustments if we were to invite you to an interview?

Reasonable adjustments

What are reasonable adjustments?

We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Your applications in!

One of our recruitment team will be in touch soon with an update as soon as they can.

In the meantime, why not check out what life at AO is all about! Explore Now What are your salary expectations? * Are you able to commute to our Bolton office 4 times a week? * Do you now or will you in the near future require visa sponsorship? * Current / last job title * Company name * Time in current job * When can we call you? * Describe your responsibilities *

Takes just 2 minutes to complete!

AO is for everyone!

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.

We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.