IT Operations Manager

The IT Operations Manager is responsible for overseeing the day-to-day operations of firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Having strong communication skills is essential for this position as you will be responsible for managing the daily operations of the IT team, troubleshooting complex issues, and maintaining high levels of customer satisfaction., * Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies

• Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
• Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
• Manage, maintain and optimise the firm's on-premises and cloud-based infrastructure.
• Oversee backup and system security operations in accordance with the firm's policies.
• Manage information technology projects ensuring project deadlines are adhered to
• Provide hands-on support and participate in the out-of-hours support rota as required
• Provide support and guidance to stakeholders via help desk
• Assist the IT Director with the management of IT vendors, contracts, and software licenses
• Develop IT best practice guides and procedures.

• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server and Active
• Directory, including PowerShell scripting
• Proven experience in IT infrastructure planning, development, and operations
• Proven experience in server virtualisation and Cloud-based Infrastructure
• Strong understanding of project management principles and practices