IT Service Desk Technician

We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and ensuring the smooth operation of IT systems. This role offers an excellent opportunity to utilise your technical expertise in a dynamic environment, supporting end-users and contributing to organisational efficiency. The position is paid and suitable for individuals with a strong foundation in IT support and related skills., * Provide first-line technical support to end-users via help desk tickets, email, or in person, ensuring timely resolution of issues.

• Troubleshoot hardware problems related to computers, peripherals, and network devices.
• Assist with software troubleshooting across various operating systems including Windows, macOS, and Linux.
• Manage user accounts and permissions within Active Directory and other identity management systems.
• Support network infrastructure including LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches.
• Maintain and update operating systems such as Microsoft Windows Server and Windows desktop environments.
• Use management tools like SCCM, ServiceNow, Jira, and BMC Remedy for ticketing, deployment, and asset management.
• Configure and support computer hardware components as well as software applications like Microsoft Office.
• Monitor network security measures including firewall configurations and VPN access to ensure data integrity.
• Assist with server maintenance tasks involving Microsoft Windows Server environments.
• Document issues and resolutions accurately for future reference and continuous improvement.

Do you have experience in macOS?, * Strong knowledge of computer networking principles including LAN, TCP/IP protocols, DNS, VPNs, and firewall configurations.

• Experience with desktop support across multiple operating systems such as Windows (including Windows Server), macOS, and Linux.
• Proficiency in troubleshooting software issues using tools like SCCM, ServiceNow, Jira, and BMC Remedy.
• Familiarity with Active Directory management for user account provisioning and permissions control.
• Ability to diagnose hardware problems related to computer components and peripherals.
• Excellent communication skills for effective customer service and technical support delivery.
• Analytic skills to identify root causes of technical issues swiftly and accurately.
• Knowledge of IT security best practices to safeguard organisational data assets.
• Experience with operating systems management including software deployment and updates via SCCM or similar tools. This role is ideal for an organised individual with a passion for technology who thrives in a fast-paced environment requiring excellent problem-solving abilities and customer service skills.