IT Service Desk Analyst

We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The successful candidate will be responsible for maintaining and troubleshooting computer systems, networks, and hardware, ensuring seamless operation across various platforms. This role offers an excellent opportunity to utilise a broad range of IT skills in a dynamic environment, supporting end-users and contributing to the organisation's technological efficiency., * Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira

• Troubleshoot and resolve issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity
• Manage and support computer networking components including LAN, VPN, DNS, TCP/IP protocols, firewalls, and switches
• Assist with desktop support tasks such as installing, configuring, and maintaining desktops, laptops, printers, and peripherals
• Support server environments including Microsoft Windows Server and Active Directory management
• Utilise tools like SCCM and BMC Remedy for system management and incident tracking
• Perform software troubleshooting for applications including Microsoft Office suite and specialised enterprise software
• Maintain security protocols by managing firewalls, VPNs, and user access controls in Active Directory
• Conduct analysis of system logs and network traffic to identify potential issues or security threats
• Document technical procedures and solutions clearly for future reference

Do you have experience in macOS?, * Proven experience in IT support or help desk roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux)

• Knowledge of computer networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols
• Familiarity with Microsoft Windows Server environments and Active Directory administration
• Experience with software troubleshooting within Microsoft Office applications and enterprise software platforms
• Proficiency in using management tools such as SCCM, ServiceNow, Jira, BMC Remedy for incident management and system deployment
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• Strong problem-solving skills with analytical thinking capabilities
• Organised approach to prioritising tasks in a fast-paced environment

This role is ideal for candidates passionate about IT support who thrive on solving complex problems whilst delivering exceptional customer service. A comprehensive understanding of modern operating systems and network infrastructure is essential for success in this position.