IT Support Technician (1st / 2nd / 3rd Line)

blue orange IT

Blackburn, United Kingdom

8 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Experience level

Intermediate

Compensation

£ 30K

Job location

Blackburn, United Kingdom

Tech stack

Microsoft Windows

Monitoring of Systems

Networking Hardware

Microsoft Office

Network Architecture

Wireless Access Point

Wi-Fi Technology

Information Technology

User Accounts

Job description

The IT Support Technician will provide high-quality, desk-based and on-site technical support to staff and students at a prestigious Independent Blackburn High School. The role covers 1st, 2nd, and 3rd line support, ensuring the smooth operation, security, and development of the school's IT systems and network infrastructure.

Working closely with the Technical Alignment Manager and supported remotely by Blue Orange HQ, the post holder will play a key role in both day-to-day support and longer-term technical strategy., Technical Support

Provide 1st, 2nd, and 3rd line desk-based IT support to staff and students
Support and maintain Windows devices and laptops
Administer and support Microsoft Office 365
Reset and manage user accounts and passwords for staff and students
Diagnose and repair network and device-related issues, including cabling
Support and maintain interactive boards and classroom technology

Network & Systems Management

Assist with maintaining and monitoring the school network
Use the Ubiquiti portal to manage wireless access, including issuing Wi-Fi access/tokens to guests
Ensure all systems, devices, and management platforms are kept up to date
Support general infrastructure maintenance and improvements

Safeguarding, Filtering & Monitoring

Review filtering and monitoring reports
Identify and escalate concerns relating to inappropriate searches or online activity in line with safeguarding procedures
Work closely with school leadership where required

Collaboration & Strategy

Attend a weekly meeting with Senior Leadership Team (SLT)
Work with the Technical Alignment Manager to support and develop the school's IT strategy
Liaise with Blue Orange HQ for escalation and remote support where required

Working Hours

On-site working hours: 8:00am - 4:00pm
Remote support provided by Blue Orange HQ: 4:00pm - 6:00pm

Requirements

Do you have experience in IT support?, * Experience providing IT support across multiple support levels

Good working knowledge of Windows operating systems
Experience with Office 365 administration
Basic networking knowledge (wired and wireless)
Strong problem-solving and communication skills
Ability to work independently in a school environment

Desirable

Experience working in an education setting
Familiarity with Ubiquiti networking equipment and portals
Understanding of filtering and monitoring systems in schools, * IT engineer education: 3 years (required)