IT Support Engineer - 1st/2nd Line

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments?

Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery?

You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets.

Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal.

Salary of £30,000-£35,000 + a discretionary company bonus scheme

Ideally you'll have experience supporting the following:

• Windows Desktop OS (Registry, Services, Group Policy, MDM)
• Office 365, SharePoint, Entra ID, Intune, Exchange
• Windows Server, Active Directory, Hyper-V, VMware
• Event Viewer, PowerShell
• Networking fundamentals - routing, switching, firewalls, Wi-Fi
• Mac, Android, iOS, and printer troubleshooting

• Ideally 3+ years' experience in 1st/2nd line IT support
• Comfortable working across varied environments and adapting quickly
• Confident communicator with strong diagnostic and problem-solving skills
• A real appetite to learn, progress and contribute ideas

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.