IT Support Specialist

• Provide first- and second-line technical support for users across the business.
• Install, configure, and troubleshoot software and hardware systems.
• Monitor system performance and perform regular maintenance.
• Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.

Network & Systems Management

• Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
• Support Microsoft 365 administration and ensure data security.
• Manage backups, updates and cybersecurity measures.

IT Operations & Documentation

• Maintain accurate records of support tickets and technical documentation.
• Support onboarding of new staff with IT setups and training.
• Ensure compliance with IT policies, procedures and GDPR standards.
• Responsible for maintaining IT asset and software licence registers, file audit evidence.
• Act as internal liaison with external providers and MSPs to escalate issues and track delivery.

Project Support & Continuous Improvement

• Assist specialists in the delivery of IT-related projects such as Salesforce.
• Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
• Create and deliver simple user guides and training materials for EPAS staff.
• Identify opportunities to improve IT systems and processes.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).

• Proven experience in a similar IT support role of 3-5 years.
• Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
• Strong problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience with network administration and remote support tools.
• Exposure to ISO27001 and Cyber Essentials environments desirable.
• Ability to travel occasionally, clean drivers licence and passport desirable.
• IT certifications desirable.

Benefits Package: EPAS Ltd offers a competitive benefits package including:

• Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days' Paid Holiday per annum.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

About Environmental Products and Services Ltd (EPAS Ltd): EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions. Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8