Senior Support Engineer

Due to continued success they seek to appoint a Senior Support Engineer on a full-time permanent basis. You will be the go-to technical expert for supporting, maintaining, and optimising our Kaseya-based infrastructure and client deployments. Youll play a key role in ensuring service excellence, mentoring junior staff, and helping to drive technical improvements across the business., * Serve as a senior point of contact for escalated technical issues across our platforms.

• Administer, manage, and troubleshoot Kaseya related tools (e.g. Kaseya RMM, IT Glue, PSA, Graphus, myITProcess, IT Glue, etc).
• Develop and implement scripts and automation within Kaseya to enhance monitoring, patching, and reporting capabilities.
• Provide advanced remote and on-site support to clients, ensuring SLAs are consistently met.
• Collaborate with the Projects Team to deploy Kaseya components in new environments.
• Train and mentor junior support staff on best practices and troubleshooting.
• Assist in defining and maintaining technical documentation and SOPs.
• Monitor and improve internal systems and processes related to the Kaseya stack.

• Proven experience in an IT support role, ideally at senior or third-line level within a MSP environment.
• Hands-on expertise with the Kaseya suite (Kaseya RMM, IT Glue, PSA, Graphus, myITProcess, IT Glue, DATTO etc) is essential.
• Strong scripting skills (PowerShell, VBScript) for automation within managed services.
• Deep understanding of Windows Server, Active Directory, networking and endpoint management.
• Working knowledge of iOS.
• Familiarity with backup solutions, cybersecurity tools, and RMM/PSA integrations and CyberEssentials.
• Excellent communication and documentation skills.
• Ability to manage workload independently and juggle multiple priorities.
• Industry certifications (CompTIA, Microsoft, Kaseya) are a plus.
• Valid UK driving licence essential.

Client is offering an attractive starting salary circa £35,000 to £40,000 with ongoing training and professional development opportunities in a friendly, collaborative team environment. Package to include Private Health Care, Pension scheme, on-site parking and other employee benefits.

My client is a Belfast based IT Support and Solutions company with over 20 years experience of providing leading edge technology solutions to organisations in the Public, Private and Voluntary sectors throughout Belfast and Northern Ireland.