IT Engineer

• Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
• Diagnose, troubleshoot, and resolve hardware and software issues
• Manage and escalate IT incidents and change requests via a service desk system
• Install, configure, and maintain IT hardware and software, ensuring licensing compliance
• Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
• Ensure desktops, laptops, and servers are patched in line with compliance requirements
• Support and deliver IT projects as directed, working with other departments where required
• Liaise with external suppliers and support partners when necessary
• Provide support for business systems, including reporting and data outputs
• Assist with network cabling tasks and infrastructure changes (training provided where required)
• Adhere to IT policies, procedures, and security standards
• Participate in security awareness and compliance training
• Report security incidents and non-conformances in line with internal procedures
• Work within relevant legislation and regulatory frameworks
• Support internal audits, certifications, and compliance initiatives
• Undertake occasional out-of-hours work to support project delivery

Do you have experience in Windows?, Do you have a GCSE?, An established and expanding organisation based in the North East is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.

This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.

Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response., * Proven experience in an IT support or IT engineering role

• Strong knowledge of Windows desktop and server operating systems
• Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
• Experience installing and supporting servers, including migrations
• Working knowledge of networking and firewall technologies
• Familiarity with virtualisation platforms such as VMware or Hyper-V
• Excellent problem-solving ability with strong attention to detail
• Self-motivated with a proactive and practical approach
• Strong organisational, communication, and interpersonal skills
• Ability to work independently and as part of a wider team
• Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
• A genuine interest in IT and continuous professional development
• Experience supporting ERP or business-critical systems
• Exposure to operational or manufacturing-style environments
• Awareness of cyber security standards and frameworks
• Experience supporting information security management systems
• Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)

• The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
• A long-term, permanent position offering stability and career progression
• Competitive salary and benefits package
• Private healthcare and health cash plan
• Company pension scheme
• 25 days annual leave plus bank holidays
• Exposure to a wide range of IT systems, technologies, and projects
• Training and development opportunities
• A supportive and collaborative working environment