Data Administrator

PFM is a European leader in people-flow and retail-intelligence technology. Our solutions help businesses understand how people move through physical spaces and transform this data into meaningful insight.

We're looking for someone who loves keeping things organised, takes pride in accuracy, and communicates confidently with customers. If you're a great administrator with a curious mind - and you'd like to grow your technical skills in a supportive team - this could be the perfect next step.

About the Role

As a Data Administrator, you'll play a key part in making sure our customers receive clean, accurate and reliable data. You don't need prior technical experience - we'll give you full training - but you must enjoy working with detail, solving problems, and speaking with customers in a friendly, professional way.

You'll work closely with our Helpdesk, Customer Success team and engineers to keep customer data flowing smoothly and resolve issues quickly.

What You'll Be Doing

• Checking, validating and updating customer data to ensure accuracy
• Investigating data issues and supporting first-line fixes
• Logging, managing and resolving tickets related to data or sensors
• Communicating clearly with customers when information or clarifications are needed
• Supporting sensor configuration, site set-ups, and data exports (training provided)
• Helping maintain internal data tools and dashboards
• Working closely with colleagues across Operations and Customer Success to keep things running effectively

Do you have experience in Customer service?, You'll thrive in this role if you are:

• Highly organised with strong administrative skills
• Detail-focused - spotting errors comes naturally to you
• Comfortable speaking to customers over phone and email
• A quick learner who enjoys understanding how things work
• Calm and methodical when solving problems
• Proactive in asking questions and taking ownership

No technical background is needed - just a willingness to learn., If you're an organised professional with great attention to detail - and you want a role where you can grow your skills and make a real impact - we'd love to hear from you., * Customer Service: 2 years (preferred)

• Attention to Detail: 2 years (preferred)

• Full training and development to build your technical skills
• Friendly, supportive team environment
• Private healthcare and wellbeing budget
• Company pension, life insurance and enhanced leave
• Opportunities for progression within our Operations and Data Management teams
• Free parking and hybrid working options
• Bonus scheme based on performance, * Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sick pay