IT Support Engineer

We are recruiting an Onsite Level 2 IT Support Engineer to join a committed and customer focused support team, providing deskside and walk up support for users within a fast paced, professional environment. This is a hands on, user facing role where you will work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service. Your New Role As part of a wider onsite support team, you will be responsible for providing day to day Level 2 support to end users. You will receive tickets throughout the day and work closely with users to resolve issues efficiently and professionally, ensuring a positive support experience. Your Key Responsibilities

• Walk up Tech Bar and deskside support
• Resolving hardware and software issues directly with users
• Break fix activities across laptops, desktops and peripherals
• IMACD tasks including installs, moves, adds, changes and disposals
• IT asset management and equipment tracking
• Participation in on call support when required
• Working within agreed SLAs and support processes You will be fully supported by a Service Delivery Manager and wider technical teams.

• Previous experience in an onsite deskside or Level 2 support role
• Comfortable supporting users face to face and resolving issues at the desk
• Experience across common deskside technologies including Windows environments, hardware and peripherals
• Strong customer service and communication skills
• Experience within a regulated environment is desirable but not essential
• Willingness to undergo enhanced referencing or vetting where required This is a varied, hands on role suited to someone who enjoys working directly with users, taking ownership of issues, and delivering a high quality support service.