System Support Engineer and Installer

• Supporting our customers and delivering an exceptional product experience.
• Explaining potentially complex technical concepts to users with little or no technical background/experience in a logical and understandable manner.
• Efficiently co-ordinating and completing Methasoft system installations at customer sites.
• Providing comprehensive and enthusiastic training to system end-users.
• Maintaining impeccable attention to detail, with the ability to work under pressure while prioritising workload.
• Providing on-site and helpdesk technical assistance working alongside the support team.
• Assisting with the build, test, and dispatch process for distributing Medilogic products to customers.
• Assisting with internal verification of product.
• Assisting the IT Service Desk Supervisor and IT Director with general IT duties and project work.
• Working within the framework of ISO 13485:2016.
• Participation in the company weekend on-call rota (08:30-15:00)., * Liaising with management and staff on all operational aspects.
• Maintaining effective communication with clients, staff and management.
• Supporting the team in all aspects of the service., * Be aware of and adhere to Company policies and procedures as contained in the Contracts of Employment and Memorandum of Agreement.
• Ensure full compliance both personally and by all personnel to all Statutory and Company Health, Safety and Environmental Protection requirements at all times.
• Ensure full adherence to the Company and Client Quality Management System policies and procedures, both personally and for all personnel at all times.
• Be prepared to work hours consistent with the allotted task or function.
• Perform any other relevant task delegated by senior staff, according to Company or business requirements.
• Make recommendations on how to improve efficient handling techniques, equipment modification or training requirements to continually develop the level of service offered to our customers.
• Act as an ambassador for the Company always and encourage all personnel to do the same by your example.

Do you have a valid Driving Licence license?, Do you have experience in Microsoft SQL Server?, We are recruiting a highly motivated Systems Support and Helpdesk Engineer to join our team, based at our Southampton Head Office, with travel to customer sites across the UK as required.

This varied role will involve installing and upgrading systems at customer sites, delivering comprehensive end-user training, and providing ongoing support through our established helpdesk service. The successful candidate will have a strong IT background, a keen interest in bespoke software solutions, and the ability to work calmly and effectively under pressure, including in challenging environments.

The ideal candidate will be patient, personable, and engaging, with the ability to quickly build rapport, assess understanding, and tailor communication during helpdesk enquiries and training sessions. Training is typically delivered one-to-one and lasts approximately 1.5 hours. You will also need the stamina and enthusiasm to deliver multiple sessions in a day while maintaining a consistently high standard throughout.

A full UK manual driving licence is essential due to extensive nationwide travel and overnight stays when required. This role also requires successful clearance through a prison security check., * Windows Desktop

• Microsoft SQL Server (desirable)
• Hardware support
• Customer Service experience
• Support/Service Desk experience
• Pharmacy Environment Experience (desirable), * Driving Licence
• Ability to travel
• The candidate must be able to pass a prison security screening.

Working hours: Monday to Friday, 08:00-17:00, with a one-hour lunch break.

On-call rota: Participation in a weekend helpdesk on-call rota (08:30-15:00), typically one weekend per month, paid additionally., * Use of pool car for travel to customer sites

• On-call allowance (we provide remote only on-call service between 08:30 - 15:00 hours at the weekend and bank holidays)

Medilogic UK Ltd is a dynamic and innovative ISO 13485:2016 accredited medical device company, supplying automated methadone dispensing systems to UK pharmacy groups, drug treatment agencies, and prison establishments.