IT Asset & Configuration Manager

A Senior IT Asset & Configuration Manager to join a global IT Control & Service Management Center of Excellence. This role sits within a complex, regulated financial services environment and plays a critical role in providing transparency, control, and governance over IT assets and configuration data across a global organization.

You will be the go-to expert for IT Asset & Configuration Management, acting as a connector between IT teams, service management, and business stakeholders worldwide., You will operate within the IT Service Management team and be responsible for the end-to-end IT Asset & Configuration Management capability. This includes both hands-on operational activities and strategic process improvement.

You will work closely with stakeholders across Europe, the US, and APAC, ensuring global alignment, compliance, and continuous improvement.

As an IT Asset & Configuration Manager, you are responsible for…

• Providing insight and control over IT resources and services
• Managing and continuously improving the CMDB within ServiceNow
• Ensuring asset data quality, governance, and compliance
• Acting as capability owner for IT Asset & Configuration Management
• Supporting and backing up IT Change Management

You will:

• Oversee all hardware, software, and financial IT assets
• Ensure accurate registration and lifecycle management of assets in the CMDB
• Develop, implement, and enforce IT Asset Management strategies, policies, and best practices
• Perform both operational ITAM activities and process optimization/documentation
• Support the implementation of the Common Services Data Model (CSDM)
• Integrate ITAM with other ITIL processes (Change, Incident, Problem, etc.)
• Act as IT Capability Owner for Asset & Configuration Management, defining vision, roadmap, governance, and value
• Serve as backup to the IT Change Manager, including participation in CAB activities
• Collaborate with global IT teams on initiatives, projects, and improvements

Outcomes of the project

• A robust, accurate, and well-governed CMDB within ServiceNow
• Mature and standardized IT Asset Management (ITAM) processes
• Improved insight into hardware, software, cloud, and financial IT assets
• Successful alignment of ITAM with ITIL processes and CSDM
• High stakeholder satisfaction through reliable asset data and controls
• Continuity and resilience in Change Management through backup ownership

Do you have experience in ServiceNow?, Do you have a Master's degree?, * Bachelor's or Master's degree, or equivalent experience

• 7+ years in an IT Service Management environment
• 3+ years of hands-on IT Asset Management experience
• Proven experience with ITIL Change Management (e.g. chairing CAB)
• Experience in regulated, financial, or large enterprise IT environments, * ITIL v3 or v4 Practitioner
• CITAM / CSAM / Certified IT Asset Manager (or equivalent)
• CHAMP (Certified Hardware Asset Management Professional) - preferred

Since 2000 we provide professional solutions to organizations ranging from tech start-ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come.