IT Infrastructure Manager

We are looking for a new member of the team to take the lead a key aspects of the business. This is based around the physical security and management of the internal IT infrastructure, working closely with the Lead Web Developer, Compliance Manager and Directors. The right applicant will have the necessary skills to to manage our current third-party support providers, liaise with internal stakeholders to drive improvements within the business. The business has a standing preference for on-premises software and a 'security first' approach to implementing new technologies.

The organisation his happy to provide internal and external training if there are some elements missing from your skill set.

IT Infrastructure Manager

• Production server as supported by third-party data centre
• Systems and applications maintenance - updating systems and tools
• Internal infrastructure management to include
• Workstations (Windows 11 and iOS)
• Email server (Microsoft Exchange on-prem)
• Network server (On-prem 2016 with hardware procured and project plan in place for upgrade)
• Back-up systems
• Disaster Recovery and Business continuity systems (hardware focus)
• Internet phone systems (VOIP) (managing the support provider)
• CCTV systems
• Managing third party support contracts for day-to-day tasks required (e.g. workstation updates) and on-going upgrades/installs etc.
• Project based tasks in conjunction with Directors to drive required improvements.
• Annual review tasks to contribute to the short and medium plans of the business (e.g. proposals for hardware replacement or upgrades), * Working with the full range of technologies deployed on the server, including web-servers, databases and client side systems, with a focus on ensuring hardware is running, monitored and backed-up (existing monitoring and alerting tools in place, with business wide alerting on issues)
• Managing workload with in-house task management systems (Jira)
• Communicating progress with in-house task management and communication systems (Confluence)
• Reporting on projects to senior managers, and cooperating with project management practices and tools
• Assisting with the design and prototyping of new systems, from technical perspectives
• Cooperating with security practices and maintaining vigilance for potential security issues
• Cooperating with relevant legislation and guidelines, including DBS Code of Practice, ISO Standards, Code of Connection agreements and ICO Guidelines (training to be provided)
• Working with other members of staff in the review and approval of developments, with the aim of producing quality services and helping other members of staff to improve their information security skills and practices
• Maintaining, updating and patching servers (Debian/Redhat-based systems)
• Working alongside the developers and external contractors to handle server maintenance tasks (hardware focus)

Mindset

• A thirst for tech infrastructure knowledge
• Open to considering new ideas
• Continuous improvement
• Striving for automations
• Focused on professional development

Beneficial skills

• AWS-specific experience (Route53, EC2, VPC, RDS, IAM management)
• Network management/configuration
• Hardware firewall management (Sophos with support contract in place)
• Being fully up-to-date with security vulnerabilities / attack vectors
• System orchestration tools knowledge (e.g. Ansible, Chef, Puppet, Terraform)

Perks

• Monthly IT Team team meetings held externally
• Budget for external training courses
• Good coffee making facilities, including fresh ground coffee
• Free Parking
• Pension provision
• A business that champions a positive working environment
• Weekly fruit basket to encourage healthier options
• Defined plans to achieve promotion
• A business championing learning and development

Job Types: Full-time, Permanent

Pay: £36,000.00-£42,000.00 per year

Benefits:

• Additional leave
• Company events

Ability to commute/relocate:

• Leicester LE7 2HD: reliably commute or plan to relocate before starting work (required)

Do you have experience in Technical support?, * Good task and time management ability

• Interest in current and future information security and database management developments
• An excellent understanding of information security practices and current legislation (e.g. UK GDPR). External training to be provided.
• Experience with ISO27001 standard and requirements
• Lead auditor for internal processes and systems (external auditing training can be provided)
• Linux / Windows server administration skills
• Some knowledge of operating virtual systems/machines/containers
• Cloud services provisioning / server provisioning
• Console + shell scripting skills
• Good knowledge of business processes and domain, * Technical support: 3 years (required)