Operations Support Administrator

Reporting to the Operations Manager, you will provide vital administrative and operational support to ensure smooth delivery of services. This is a varied role where you will be responsible for handling customer enquiries, scheduling field teams, processing work orders, and maintaining accurate records in our CRM system., * Respond to inbound customer queries via phone, email, and WhatsApp in a professional and timely manner.

• Log, process, and allocate work orders to technicians within agreed SLAs.
• Plan daily schedules, optimising routes and coordinating with field teams.
• Support invoicing processes by ensuring all job details are captured and recorded.
• Process and progress commercial leads, escalating advanced sales queries when required.
• Maintain accurate data and records in the company CRM system.
• Act as a central point of communication between field staff, managers, and clients.
• Provide general administrative support to the Operations Manager and wider team.

Do you have experience in Time management?, * Proven experience in customer service, handling enquiries across multiple platforms.

• Strong administrative skills with excellent attention to detail.
• Experience in scheduling and coordinating a field-based workforce.
• Excellent time management and the ability to meet tight deadlines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using workforce management software (e.g., Big Change, JobWatch).
• Strong communication and interpersonal skills, with the ability to engage with staff, clients, and subcontractors effectively.

AGS Recruitment is a specialist agency that provides temporary labour, fixed-term contracts and permanent placements through our 360 Careers Division. We provide our candidates and clients access to fully certified industry training through our bespoke training providers. Our wide range of recruitment services is offered to clients in many sectors including Transport, Rail, FM, Local Authorities, Security and many more. We also recognise the importance of Equality, Diversity and Inclusion (EDI) as part of our recruitment strategy. We work closely with our clients in selling both the social and business cases for EDI, which offers huge advantages to our clients, candidates and recruiters alike.