Oracle HCM Analyst

We are working with an organisation that is looking to appoint an Oracle HCM Analyst to join a small, collaborative HRIS team. This role sits at the intersection of HR and technology and will focus on supporting and enhancing Oracle Cloud HCM across the business.

The position will involve providing first and second line support to Oracle HCM users, handling not only day-to-day queries but also more complex functional and technical change requests. You will play a key role in ensuring the system continues to meet business needs and evolves in line with organisational requirements.

Key responsibilities will include:

• Providing first and second line support for Oracle Cloud HCM users
• Investigating, troubleshooting and resolving functional and technical issues
• Managing and maintaining Oracle Cloud HCM modules on a hands-on basis
• Raising and managing Service Requests with Oracle, including escalation where issues cannot be resolved in-house
• Liaising with Oracle and other external suppliers to ensure timely resolution of incidents and defects
• Gathering and understanding business requirements for system changes and enhancements
• Configuring and implementing new Oracle HCM functionality to improve system capability
• Taking ownership of end-to-end delivery of enhancements, from initial requirement through to implementation, testing and ongoing support
• Supporting change management and ensuring enhancements are successfully adopted by users

• Proven experience supporting Oracle Cloud HCM in a functional or techno-functional capacity
• Hands-on experience configuring and managing Oracle HCM modules
• Experience providing first and second line application support within an HRIS environment
• Strong experience raising, managing and escalating Service Requests with Oracle
• Ability to work closely with HR stakeholders to translate business requirements into system solutions
• Experience delivering system enhancements end to end, including design, configuration, testing and post-go-live support
• Strong problem-solving skills and the ability to work independently within a small team

This is an excellent opportunity for an Oracle HCM Analyst who enjoys taking ownership, working closely with the business, and contributing to the ongoing development of a critical HR system.