Support Engineer (L1)

We are looking for a dedicated Support Engineer (L1) to join our Support & Integration team located in Gentbrugge, Belgium.

As Support Engineer (L1), you will be the first line of support for our cutting-edge AdTech platform, ensuring our users receive timely assistance and get the most out of our solution. You won't just be answering queries; you will be a vital link between our customers and our internal product teams, driving continuous improvement and customer satisfaction.

Your Role and Responsibilities

You will be responsible for providing high-quality first-line support and troubleshooting to ensure a seamless experience for our clients.

• Customer Support & Issue Resolution: Respond to customer queries, investigate issues and troubleshoot reported problems effectively.
• Technical Triage: Identify complex technical issues and software bugs, ensuring they are accurately documented and transferred to our technical specialists when necessary.
• Communication Bridge: Act as a liaison between customers and internal stakeholders, conveying feedback and feature requests to help shape the future of our platform.
• Documentation & Training: Create comprehensive FAQs and guides to empower users to find solutions independently. You will also conduct onboarding and training sessions for new customers.
• On-Call Support: Participate in an on-call rotation to provide essential support for critical incidents outside of standard business hours.

We need a logical thinker with a customer-first mindset who can remain calm under pressure.

• Technical Proficiency: Basic knowledge of HTML/CSS, JavaScript, XML/JSON, Bash, or the use of browser consoles for troubleshooting.

• Strong Communication: Outstanding verbal and written English skills are essential for clear interaction with customers and teams worldwide.

• Problem-Solving Mindset: A logical and analytical approach to investigating and resolving technical issues.

• Adaptability: The ability to stay updated on industry trends and adapt to evolving technologies and customer needs.

• Collaboration: A team player who can work independently but also thrives in a cross-functional, agile environment.

unlock your potential. Feel appreciated and benefit from development opportunities to advance your career.

your time, your way. Balance your life with flexible hours, structural remote work, and plenty of holidays.

make a difference. Use your talent to solve real-world problems and help us in creating a more sustainable future.

earn your worth. Enjoy a competitive salary, great benefits, and the flexibility to choose what matters most to you.

love where you work. Join a smart, supportive team, that embraces boldness, mutual connection and having lots of fun.

come as you are. Be part of a diverse, inclusive workplace, where authenticity and equal opportunity are paramount.

adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data and facilitates advertisers to reach their audiences efficiently in a simple way.