IT Engineer

The IT Engineer will play a key role in maintaining and supporting IT infrastructure within the Technology & Telecoms industry. This fully remote role requires a proactive and skilled individual to ensure seamless technology operations., * Provide technical support and troubleshooting for hardware, software, and network issues.

• Install, configure, and maintain IT systems and applications.
• Monitor system performance and ensure optimal functionality.
• Assist in the implementation of new IT projects and upgrades.
• Ensure data security and compliance with IT standards.
• Document IT processes and maintain accurate records of system configurations.
• Collaborate with team members to resolve complex technical issues.
• Provide training and guidance to end-users on IT systems and tools.

• Strong understanding of Windows operating systems, including patching and updates.
• Familiarity with applying security patches and updates for third-party software.
• Basic knowledge of security tools such as Microsoft Defender, Armour Code, and Qualys.
• Ability to follow structured processes and documentation accurately.

Experience:

• Previous experience in IT support, IT operations, or systems administration roles.
• Hands-on experience with patch management in enterprise environments.
• Exposure to risk management and maintaining compliance standards.
• Comfortable working remotely and managing tasks independently.

Tools & Environment:

• Experience working within IT operations teams, ideally in medium to large organisations.
• Understanding of ticketing systems and reporting progress on patching activities