Technical Support Engineer - IT

We're looking for a Tier 2 Technical Support Engineer to deliver advanced support across Microsoft 365, Azure AD, and hybrid on-prem environments. The role covers identity, device management, security and migration projects, supporting customers through both day-to-day incidents and larger deployment work., * Provide Tier 2 support across Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive and Intune.

• Manage and maintain on-premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
• Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
• Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
• Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
• Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transition

Do you have experience in Windows?, * Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.

• Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management, compliance policies, and app deployment.
• Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
• Excellent problem-solving skills and a clear, professional communication style.

Desirable Experience:

• phony / UC experience (Teams Voice, 3CX, Horizon, PBX systems).
• PowerShell scripting and automation.
• Microsoft certifications (MS-900, MD-102, SC-900, AZ-104).
• Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet).

• 23 days' holiday, increasing with length of service, plus an extra day off for your birthday
• Enhanced maternity, paternity and adoption pay
• Access to Perkbox discounts across hundreds of retailers
• Company funded healthcare and life cover
• Additional benefits available as part of the wider package

Part of the Enreach Group, Enconvo delivers unified communications and IT services across the UK. You'll join a hands-on team supporting cloud, hybrid and telecoms systems, using modern tools and helping businesses get the best from Microsoft 365 and Enreach solutions.