Operations Support Administrator

Provide after sales support to Customers and LGEUK departments. Reduce product returns within area of control Minimise the cost impact of returns to the business. Ensure all aspects of the Returns processes are completed effectively.

Primary Objectives of the Role:

Validate the OBS Return Case and Raise RMA using System

Report to Line Manager for RMA Approval

Carry out OBS Claim Process against Logistic Company for Damaged Return

Book Collection and Delivery with Logistic Company

Record Up to date Return Information, Collection and Claim History in Excel Files

Communicate with Relevant Department in regards of OBS RMA Status

Analyse OBS Return Request Trend and Report to Line Manager

Communicate with Customer through Call regarding OBS Return Requested

Summarizing Meeting Notes

Key challenges and responsibilities

Validation of Return Request based on Policy

Raising RMA with correct Information and Process

Raising Claims against Logistic Company with Correct Process

Booking Delivery and Collection with Correct Information and Process

Keeping Data up to date

Communicating Proactively with Relevant Department

Daily

OBS Return Request Validation

Raising OBS RMA and Booking Delivery and Collection of Returned Unit

Raising Claims against Logistic Company

Recording OBS Return Data in Excel Tracker

Support Line Manager and Team Members as requested

Sharing Return Validation, Claim and RMA Status with Call Centre and any other Relevant Teams

Reply enquiries from HQ and SVC dept.

Weekly

Prepare Return Request Trend Analysis

Present Return Request Trend Analysis in Team Meeting Internally

Participating in Claims Meeting with Logistic Companies and Summarize Meeting Notes

Monthly

Prepare Return Request Trend Analysis

Do you have experience in Sales support?, · Strong administrative, communication skills

· Strong PC desktop application skills, i.e. Word, Excel, PowerPoint

· Excellent verbal & written communication skills

· Resilient and hardworking/able to cope with fast paced environment

· Diplomatic and able to handle confidential information

Personal Attributes:

· Excellent interpersonal and communication skills

· Good networking skills and abilities

· Good organisational and administration skills & attributes

· Highly focussed and capable of sustaining a fast pace in a dynamic environment

· A self-starter, able to work with little or no supervision

· Completer finisher - able to be resilient to drive issues through to a successful customer focused solution

· Good judgement - able to make practical and realistic decisions within scope of responsibility

· Able to solve business and customer related issues

· Be equally comfortable generating operational ideas and solutions and delivering and implementing action plans

· Proven commercial acumen and ability to achieve commercial objectives

· Experience of working within a performance management environment - KPIs and Service Level Agreements

· Able to be flexible and develop quality, customer-focussed targets and service