Applications Support Analyst

We're looking for a Application Support Analyst to join our dynamic Sage IT team. This role is perfect for someone passionate about technology, problem-solving, and delivering exceptional support for business-critical applications. If you thrive in a fast-paced environment and have strong SQL and Dynamics skills, we want to hear from you! This role is based from our Northampton office on a hybrid contract. About the role:

• Provide 1st and 2nd line support for key business applications (ERP, CRM, Document Management, Customer Portal).
• Administer and configure applications to meet business needs.
• Resolve issues and manage change requests efficiently.
• Assist with deployments, testing, and continuous improvement projects.
• Deliver user training and maintain accurate documentation.

Do you have experience in SharePoint?, * Excellent communication and stakeholder engagement skills.

• Ability to work collaboratively in a team and with third-party vendors.
• Strong organisational skills and attention to detail.
• Adaptable, coachable, and eager to learn new technologies.

Technical experience:

• Strong SQL query writing and MS SQL Server management experience.
• Hands-on experience with CRM systems (MS Dynamics).
• Familiarity with Document Management Systems (MS SharePoint).
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth., At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.