IT Support Engineer

As an IT Support Engineer, you'll be responsible for providing first-line technical support to their client base, resolving issues quickly and efficiently while maintaining exceptional customer service standards. You'll also assist with client-facing installations and contribute to the delivery of small to medium-sized IT projects that enhance business performance.

This is a varied and hands-on role where no two days are the same. You'll work both remotely and onsite, providing proactive IT support and guidance to a range of clients., * Provide desktop and server support across client environments

• Diagnose and resolve technical issues within defined SLAs
• Log, prioritise, and manage support tickets via the IT Helpdesk
• Escalate issues to senior engineers when necessary
• Monitor and test backup systems and data recovery processes
• Configure and install new hardware, software, and network equipment
• Manage user accounts (Active Directory and Microsoft 365)
• Support and maintain firewalls, switches, and wireless networks
• Patch and maintain client networks
• Document technical configurations and maintain up-to-date records
• Provide excellent communication and service to clients and colleagues

Aditional:

• You may occasionally be required to work outside standard office hours to meet client needs.
• Participation in an on-call rota is expected after 6 months of employment.
• The role involves occasional on-site work at client locations (including a local school).

• Minimum 1 year in a 1st Line IT Support role (Managed Services experience preferred)
• Proven experience in troubleshooting hardware, software, and networking issues
• Strong understanding of Microsoft Operating Systems and Microsoft 365
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN)
• Experience maintaining firewalls (ideally SonicWALL or equivalent)
• Understanding of cybersecurity principles
• Full UK driving licence and access to a vehicle insured for business use
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet tight deadlines

Desirable:

• Experience supporting Windows Server environments
• Active Directory and Group Policy management
• Microsoft Hyper-V administration
• Experience delivering IT projects end-to-end
• Familiarity with VOIP, Web Hosting, DNS, and Azure
• Exposure to Remote Desktop Services, Apple, or Linux systems
• Microsoft 365 Certified (Administrator Expert or equivalent)

This fast-growing IT consultancy is recognised for their proactive approach to IT support and strategic consultancy. Their clients understand the value of reliable, secure, and high-performing systems, and they're committed to providing the very best service possible. They aim to be the most trusted IT provider in the region, with a team proud to represent an organisation known for its professionalism, technical excellence, and outstanding client care.

• Competitive salary and bonus scheme
• Enhanced pension plan
• 22 days annual leave, plus bank holidays (and continuous service rewards)
• Professional development and certification support
• Company commission + performance bonuses
• A supportive culture promoting work-life balance
• Access to mental health support resources