Tech Support Lead - Geospatial (Telecoms)

Our client, a leading global consultancy, is seeking an experienced Tech Support Lead with strong expertise in ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, and .NET for Telecoms projects. This is a 6-month contract role with a high likelihood of extension. Role

• Provide application support and maintenance for Telecoms systems
• Lead a team and guide junior resources in daily operations
• Perform L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains
• Conduct root cause analysis and problem management for recurring issues
• Create workarounds and standard operating procedures (SOPs) for junior team members
• Plan, coordinate, and deploy changes in pre-production and production environments
• Automate manual jobs and activities, including CSIP processes
• Analyse system vulnerabilities and monitor progress of fixes
• Perform capacity management and disaster recovery activities, including failover testing

Must Have - Skills & Experience

• 10+ years experience in application support/maintenance in the Telecoms domain
• Strong experience with ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, .Net
• Good understanding of ITIL processes and experience leading a team
• Hands-on experience with GCOOMS, ArcGIS, GCP, and Kubernetes
• Basic understanding of Java and willingness to learn new technologies
• Hands-on experience with Unix/Linux OS, Shell Scripting, SQL, PL/SQL
• Excellent analytical, problem-solving, and communication skills