IT & AudioVisual Support Engineer

• As a support technician, you provide first-line assistance to all users for the hardware and applications made available by the IT & AV department.
• Uninstall defective audiovisual equipment & replace with spare parts.
• Perform daily checks of audiovisual equipment in all meeting rooms to ensure everything is functioning properly.
• Video Conference Devices: Rallybar, Touch Panels, Booking Panels, Microphones.
• Provide diagnosis/resolution of hardware/software/network issues: Cisco, Polycom, Logitech, Crestron, Barco.

Do you have experience in ServiceNow?, * Any formal education will be considered, training in IT/Audiovisual is preferred, and/or experience in the field of IT support (minimum 2 years).

• You have a good knowledge of the PC environment and office automation, including Windows and MS Office 365 applications.
• Experience with audiovisual equipment: screens, cameras, microphones, audio system.
• Knowledge of Service Desk functions in accordance with ITIL standards, including incident, problem, and request management (ServiceNow).
• Exceptional level of French or Dutch, written and spoken.
• Advanced level of English.